You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
You are viewing the article in preview mode. It is not live at the moment.
HappyFox
Skip to content
English
Deutsch
français
English
Nederlands
Agent Portal
Submit Ticket
Knowledge Base
Login
Menu
Agent Portal
Submit Ticket
Knowledge Base
Login
How can we help you?
Top Sections
Account Changes
How do I upgrade or downgrade my package?
My account is currently inactive. How do I reactivate it?
What is the account cancellation process?
Common Errors
I am experiencing slow speeds. What can I do?
I am unable to create a support ticket
I encountered a "480 authentication required" error when trying to log on. What do I need to do?
Getting Started
Origins of the emails we will send
What are port settings and how do I manually set them, including SSL?
What can I do to speed up my downloads?
New User Questions
Are my downloads limited in any way?
How can I create a Pure Usenet account?
What is a traceroute, and how do I perform one to my IP address?
Payment Questions
How can I pay?
I receive an error message when attempting to pay with credit card. What should I do?
Usage and Troubleshooting
Are up- and downloads counted or monitored?
Does Pure Usenet track usage, and if so, how?